Water Damage and F.E. Warren AFB, Cheyenne
If you live in on-base housing, your housing office handles this and you should call them first. Here is how to tell which situation you are in.
Water still running? Shut off the main valve, stay clear of wet outlets and cords, then call.
Start with who is responsible
Military family housing on F.E. Warren is managed by a privatized housing partner, not by the resident. Maintenance, emergency response and restoration all run through that office, and they have their own contractors and an after-hours maintenance line. Calling an outside company first can leave you arguing about who authorized the work and who pays for it.
We would rather tell you that up front than take a call we should not be taking. If you are in base housing, your first call is the maintenance line on your lease paperwork or your resident portal. They are obliged to respond, and the work does not come out of your pocket.
When we are the right call
Plenty of people stationed at F.E. Warren do not live on base. If you own or rent a house in Cheyenne or out in the county, it is an ordinary residential property and nothing about the base changes how it is handled. Those addresses sit in north Cheyenne, south Cheyenne, the historic districts, or out in the county, and we cover all of them.
Two things worth knowing if you are posted here
Renters insurance is not optional in this climate. A burst supply line in a rented house damages the structure, which is the landlord's policy, and everything you own, which is not. Wyoming winters break pipes, and a renters policy is the cheapest insurance most people will ever buy.
If you deploy or travel, do not leave the house cold. Never set the thermostat below 55°F, and ask someone to physically walk through the house. A line that lets go in an empty house runs for as long as it takes somebody to notice, and that is how a repair becomes a rebuild. Our frozen pipes guide covers what to do before you go.
Documentation
Whoever ends up doing the work, document the loss the moment you find it: photographs before anything is moved, and a note of the time. If you are in base housing that record protects you in the conversation with the housing office. If you are off base it is what your own adjuster will ask for first.
If it is your property
Shut the main valve, open the taps, keep clear of standing water near outlets, photograph, then call. From there it is extraction, moisture mapping and drying, with basement or ceiling work depending on where the water went.
F.E. Warren AFB
Services here
Emergency water extraction
Flooded basement cleanup
Sewage backup cleanup
Ceiling water damage
Mold remediation
Nearby
Pine Bluffs · Burns · Albin · Rural Laramie County · Historic Cheyenne · South Cheyenne · North Cheyenne
Water in your home right now?
Every hour of delay spreads the damage and raises the cost of putting it right.